Doll FAQs

1. What is Love, Dolly?
Love, Dolly is more than just a brand—it’s a love letter to every girl’s true self. Our mission is to inspire and empower every girl to embrace her unique style and inner confidence. Through thoughtfully crafted clothing, affirmations, and heartfelt messages, Love, Dolly® celebrates the beauty, strength, and individuality within. We’re here to remind you to wear your confidence as beautifully as you wear our clothing.

Love, Dolly – A Love Letter to Your True Self.
———————————————————————
2. Where can I shop Love, Dolly products?
Our collections are exclusively available on our website. Shopping directly with us ensures you receive authentic Love, Dolly pieces.
—————————————————————————
3. How do pre-orders work?
Pre-orders allow you to secure your favorite Love, Dolly items before they officially launch. Payment is processed at checkout to reserve your order, and your items will ship once they are ready. Estimated shipping dates are provided in the product description.
Please note: All pre-orders are final. Cancellations are not permitted.
—————————————————————————
4. What sizes do you offer?
We typically offer sizes (XXS,XS, S, M, L,XL). Check the Dolly Fit Guide on each product page for detailed measurements to ensure the perfect fit.
—————————————————————————
5. How should I care for my Love, Dolly items?
To keep your Love, Dolly pieces in perfect condition:
Hand wash cold (max 30°C) or use a washing bag for delicate machine washing.
Tie ribbons and cords before washing to protect details.
Hang to dry; avoid tumble drying.
————————————————————————-
6. Do you offer returns or exchanges?
No, all sales are final. We do not offer returns or exchanges. Please carefully review the product descriptions and size guides before placing your order.
————————————————————————-
7. How can I track my order?
Once your order has shipped, you’ll receive a confirmation email with tracking information. If you haven’t received tracking details, please contact us at lovedollyllc@gmail.com.
————————————————————————-
8. How can I join the Dolly Club?
Become a member of the Dolly Club by signing up for our newsletter! Members get exclusive updates, early access to new collections, and special promotions delivered straight to their inbox.

 

Customer Support Policy
Policy Name: Dolly Care Team
At Love, Dolly®, we’re here to ensure you have the best experience possible. If you have questions or need assistance, our Dolly Care Team is ready to help!

Response Time:
We aim to respond to all inquiries within 24-48 hours during business days. Please note that response times may be slightly longer during holidays, promotions, or high-demand periods.
Contact Information:
♥︎ Email us at lovedollyllc@gmail.com for all support inquiries.
♥︎ You can also reach out through our social media channels for quick assistance.
We’re dedicated to making sure you feel confident and supported with every Love, Dolly® purchase. Don’t hesitate to reach out to us—our team is here for you!
Privacy Policy
Policy Name: Doll Confidentiality
At Love, Dolly, your trust is our priority. We’re committed to keeping your information safe and secure.

Information Collection:
We collect the necessary information to:
-Process your orders and payments
-Improve your shopping experience
-Keep you updated on your purchases
Your data is never sold or shared with third parties.
Marketing Consent:
By subscribing to our Dolly Club Newsletter, you’ll receive occasional emails featuring promotions, updates, and exciting news about Love, Dolly. Don’t worry—you can opt out at any time.
Secure Payments:
Your payment security is our top priority. All payments are processed securely using SSL encryption to ensure your personal and financial information stays protected.

For any questions or concerns about our privacy practices, please reach out to us at lovedollyllc@gmail.com. Your privacy is important to us!